Reference

How We Handle Your Data and Account

Everything here explains how beagle treats your personal information, your wallet activity, and your account access rights. Availability of our platform depends on your local law and eligible regions, and we spell that out clearly below so you know exactly where you stand.

Account Data ProtectionbKash / Nagad / Rocket PolicyRegional Access TermsCookie HandlingContact Paths
beagle How We Handle Your Data and Account
POLICY CONTACT PATHS

Reach Us About Any Legal Query

Have a question about data retention, account closure or how we handle your payment records? You can reach us through multiple channels. We aim to respond to legal and policy queries with priority because they affect your rights directly — not just your balance.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Ask about data requests, account restrictions or policy clarification. Our agents can escalate legal queries to the compliance queue so you get a substantive answer, not a scripted response.

Email

Send your query to our support email with the subject line mentioning your account ID. Data access requests, deletion requests or questions about regional eligibility all go through this channel. Expect a written confirmation once your request enters processing.

Help Centre

The in-app help section carries a dedicated legal category. You can browse articles on data handling, cookie preferences, account verification steps and wallet transaction records without needing to wait for an agent.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account security is not abstract to us — it is a set of specific technical and process steps we follow every day. Here is what that looks like in practice, from the moment you open your account through to how we handle a deletion request.

Data Encryption

All data transmitted between your device and our servers uses encrypted channels. This includes login credentials, wallet transaction details for bKash, Nagad and Rocket, and any personal information you submit during account verification. We do not store raw credentials.

Cookie Scope

We use cookies strictly for session persistence, fraud detection and aggregated analytics. No advertising cookies run on our pages.

Account Verification

Before processing a withdrawal, we verify your identity against the details on file. This protects you if someone gains access to your device.

Data Retention

We keep active account records for as long as your account is open. Once you close your account or request deletion, we schedule data removal within the timeframe required by applicable regulation in your region.

Requesting Your Data

You have the right to request a full export of data we hold about you. Submit the request via live chat or email with your account ID.

Policy Change Notification

When we update legal policies that affect your wallet handling or account rights, we notify you through the contact method on your profile before the change goes live.

Common Questions About Our Policies

These are the questions we get asked most often about data, access and account rights. If your question is not here, reach out through live chat or email and we will give you a direct answer.

We store your name, mobile number, email and the payment method references you use (bKash, Nagad or Rocket wallet IDs). We do not store your wallet PIN or full payment credentials — only transaction reference numbers needed to confirm deposits and withdrawals.

Yes. Contact us via live chat or email with your account ID and a deletion request. We process account closures and schedule data removal within the timeframe required by applicable regulation in your region. Some transactional records may be retained where law mandates.

Access to our platform depends on your local law and eligible regions. We do not claim universal availability. If access restrictions apply in your area, we honour those. Check our terms for the most current regional scope before opening an account.

We use session cookies, fraud-detection cookies and basic analytics cookies. We do not run advertising trackers or sell behavioural data. You can clear cookies from your browser settings at any time — you will simply need to log in again on your next visit.

Transaction records tied to bKash, Nagad and Rocket are retained for the period required by applicable regulations after account closure. Once that retention window passes, they are scheduled for deletion. You can request an export of those records before closing.

We publish all policy updates on this page with a date stamp. If a change materially affects your wallet handling or account access, we notify you through the contact method on your profile before it takes effect, giving you time to act.

Yes. Submit a data export request through live chat or email, referencing your account ID. We deliver the export in a structured format covering your profile details, transaction history and any verification documents. You can then review and flag corrections.

We do not sell your personal data or behavioural information to advertisers or third-party data brokers. Data may be shared with payment processors (bKash, Nagad, Rocket) strictly to complete your transactions, and with regulatory bodies only where law requires disclosure.

We verify your identity against the details on your account before releasing funds. This typically means confirming your registered mobile number — the same one linked to your bKash, Nagad or Rocket wallet. The step exists to protect you if someone else accesses your device.

Reach our support team via live chat or email and ask for escalation to the compliance queue. Legal and policy complaints receive priority handling. We aim to provide a substantive written response, not a scripted deflection, so include your account ID and a clear description of the issue.