Reference

Terms Conditions That Govern Your Use

These Terms & Conditions set out the rules between you and beagle when you hold an account, place activity through the platform, or process transactions via bKash, Nagad, or Rocket.

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beagle Terms Conditions That Govern Your Use
HOW WE HANDLE COMPLIANCE

Data, Security and Terms Enforcement

We take the enforcement of these Terms & Conditions seriously because they protect both you and the platform. Below you will find how we handle the key operational areas covered by these terms — from account security to data retention and your right to request changes. Each point connects directly to a condition within this agreement.

Account Verification

Before your first withdrawal via bKash, Nagad, or Rocket, we may request identity documents. This step is required under our terms to confirm account ownership and prevent unauthorised access. Verification applies equally regardless of deposit method or account age.

Data Retention

We retain your account data for as long as your account remains active and for a reasonable period after closure, as outlined in these terms. You may request a summary of stored data or ask questions about retention periods through our support channels at any time.

Cookie Usage

Our platform uses cookies to maintain your session, remember preferences, and improve how pages load on mobile devices. These terms require that you accept cookie use when accessing the site. You can manage cookie settings through your browser, though some functions may be limited.

Account Security

You are responsible for keeping your login credentials private under these terms. We use session management and OTP verification on sensitive actions like withdrawal requests. If you suspect unauthorised access, contact support immediately so we can restrict your account.

Requesting Changes

You can request corrections to your personal data or ask for account closure by contacting support. Under these terms, we process valid requests within a reasonable timeframe. Some data may be retained where required by applicable regulation or ongoing dispute resolution.

Breach and Suspension

If we detect a breach of these Terms & Conditions — such as multiple accounts, fraudulent documents, or shared credentials — we may suspend or close the account and withhold pending balances. You will be notified via your registered email with the specific clause referenced.

TERMS ENQUIRIES

How to Reach Us About These Terms

If anything in these Terms & Conditions is unclear, or if you believe a term has been applied incorrectly to your account, you can reach our support team through several channels. We handle terms-related enquiries with the same priority as payment or account issues, and we aim to respond within a reasonable window once your query is logged.

Live Chat Open live chat directly from your account dashboard on mobile or browser. Our team handles terms-related questions including disputes about account restrictions, verification requirements, and how specific conditions apply to your transaction history via bKash, Nagad, or Rocket.
Email Support Send a detailed message to our support email with your account username and a summary of the clause or condition you need clarified. We respond to terms enquiries in the order received and will reference the specific section that applies to your situation.
Account Help Centre Browse our help centre from within your logged-in account for quick answers on common Terms & Conditions questions — including eligibility by region, wallet verification steps, and how account closure works if you choose to leave the platform.

Common Questions About Our Terms & Conditions

Below are real questions we receive about these Terms & Conditions. Each answer references the relevant part of this agreement so you know exactly which clause applies to your situation. If your question is not listed, reach out through our support channels.

The full text is available on this page and remains accessible from the footer of every page on beagle. We recommend bookmarking it on your mobile browser so you can revisit whenever needed, especially before making changes to your payment methods like bKash or Nagad.

Eligibility depends on your local law and the eligible regions where our services are made available. We do not make claims about legality in any specific jurisdiction. It is your responsibility to confirm that holding an account and using the platform complies with the rules applicable in your location.

No. Under these Terms & Conditions, your account is personal and non-transferable. You may not allow another person to use your login credentials or operate your account. Any detected account sharing may lead to immediate suspension and forfeiture of pending balances.

We may revise these Terms & Conditions at any time by posting the updated version on this page. If a change materially affects your rights or obligations, we will notify you through the email or mobile number on file. Continued use of the platform after an update means you accept the new terms.

Our terms require that you provide accurate personal details and may be asked to verify identity before withdrawals via bKash, Nagad, or Rocket are processed. This protects your account from unauthorised access and ensures compliance with the conditions outlined in this agreement.

We retain account data while your account is active and for a reasonable period after closure. You can request a summary of what is stored or ask about specific retention timelines through our support team. Some data may be kept longer where required by regulation or dispute resolution.

Contact our support team via live chat or email with your username and a description of the issue. We will review the relevant clause, examine your account history, and respond with a resolution or explanation. If unresolved, the escalation path described in these terms applies.

You may request account closure at any time through support. Under these terms, any remaining balance will be returned to your registered payment method — bKash, Nagad, or Rocket — provided verification is complete. Closure requests are processed within a reasonable timeframe.

Breaches include holding multiple accounts, submitting fraudulent documents, sharing credentials, or using the platform from a region where access is not permitted. We may suspend or permanently close accounts found in breach and withhold pending balances as outlined in the enforcement section.

Yes. These Terms & Conditions include your agreement to cookie use when you access the platform. Cookies maintain your session and preferences, especially on mobile. You can adjust settings in your browser, but some platform functions may not work correctly without session cookies enabled.

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