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How beagle Handles Your Privacy

We keep this straightforward. When you create an account, deposit through bKash, Nagad or Rocket, or contact our support channels, we collect certain personal information.

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beagle How beagle Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your personal information is handled, or if you want to make a data request, these are the ways to get through to our privacy team. We respond to data-related queries as a priority because your account security is not something we sit on. Whether you want to update your details, request a data export, or ask us to remove specific records, the process starts with one message through any of these channels.

Live Chat Open live chat from any page on the platform. Tell the agent your query is about privacy or data, and they will route it to the right team. You can do this from your phone browser without logging out of your session — the chat widget stays active while you continue browsing your account.
Email Support Send your data request by email and include your registered phone number so we can locate your account quickly. We handle email privacy requests in the order they arrive. Expect a confirmation that your request has been received, followed by a detailed response once our team reviews what you need.
Account Settings Some privacy actions you can take yourself without waiting for support. Inside your account settings, you can update your contact details, change your password, toggle marketing communications on or off, and review which devices have accessed your account recently. For deletion requests, you still need to contact support directly.
DATA HANDLING PRACTICES

How We Protect and Manage Information

We built our data practices around the reality that most of you access the platform from a single phone, often on mobile data, often switching between Messenger and your bKash app and our lobby. That means our security has to work fast without getting in your way, and our data handling has to be tight enough that a lost phone does not mean a compromised account. Here is how we approach each layer of your privacy from collection through to deletion.

Data Collection

We collect only what we need to run your account and process payments. Registration data, transaction records through bKash, Nagad or Rocket, device identifiers, and session logs. We do not record your mobile wallet PIN or store full payment credentials on our servers.

Cookie Usage

We use cookies and similar local-storage tokens to keep you logged in across sessions, remember your language preference, and understand which parts of the platform get the most traffic. You can clear cookies from your browser settings at any time — you will just need to log in again on your next visit.

Account Security

Your account is protected by your password and OTP verification sent to your registered phone number. If you log in from a new device, we flag that session and may ask for additional verification. We encrypt data in transit and at rest using standard protocols so information stays protected between your phone and our servers.

Data Retention

We keep your account data for as long as your account is active. If you request deletion, we remove personal identifiers within a reasonable timeframe, though we may retain anonymised transaction records where required by applicable regulations in your region. Inactive accounts are flagged for review after extended periods of no login.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with infrastructure providers who host or protect the platform under binding data agreements. We do not sell, rent or trade your information with advertisers or unrelated third parties.

Your Rights and Requests

You can ask us for a copy of the personal data we hold about you, request corrections to inaccurate information, or ask for deletion of your account and associated records. Submit requests via live chat or email. We verify your identity through OTP before processing any data request to prevent unauthorised access.

Common Questions About Your Data

These are the privacy questions our support team gets asked regularly. If your specific concern is not covered here, reach out through live chat or email and our team will walk you through it. Everything below applies to users accessing beagle from eligible regions under applicable local law.

We collect your name, phone number, email address, and a password you set. When you make a deposit via bKash, Nagad or Rocket, we record the transaction reference and amount. We also log your device type and IP address automatically during each session for security purposes.

No. Your mobile wallet PIN is entered only within your bKash, Nagad or Rocket app during a transaction. We never see, request, or store your wallet PIN. We only receive a confirmation from the payment processor that your transfer was completed successfully.

Yes. Contact support via live chat or email and request a data export. We verify your identity through an OTP sent to your registered phone number before we compile and send you a file containing your personal details, transaction history, and session logs.

Send a deletion request through live chat or email. After OTP verification, we begin removing your personal identifiers. Some anonymised transaction records may be retained if required by local regulations, but your name, phone number, and email will be purged from active systems.

Access is restricted to personnel who need it for specific operational tasks — account verification, payment processing, or responding to your support requests. Internal access is logged, and staff operate under data-handling agreements that limit what they can do with your information.

No. We do not sell, rent, or share your personal data with advertisers. The only third parties who receive limited data are payment processors like bKash, Nagad and Rocket (to complete transactions) and infrastructure providers who operate under strict contractual obligations.

Inactive accounts are flagged for internal review after an extended period with no login activity. We may reach out to confirm whether you want to keep your account open. If we receive no response and local regulations permit, we may anonymise or remove the data associated with dormant accounts.

Cookies keep you logged in between visits, remember your preferences, and help us understand traffic patterns. They do not contain your password or payment details. You can clear them through your browser settings whenever you want — you will just need to log in again next time.

Yes. Go to your account settings and toggle off marketing communications. You will still receive essential messages about your account security, transaction confirmations, and policy updates because those are operational — but promotional content stops immediately once you switch it off.

Your rights under this policy depend on your local law and eligible regions. We apply the same baseline protections to all accounts, but specific data retention periods or disclosure obligations may vary based on the jurisdiction where you access the platform. If local law grants you additional rights, those apply.

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